Refund policy

Our Policy 

Thank you for shopping at Naya!

Returns

Upon delivery ,you're welcome to inspect and try on your item while the courier is still present.If you decide it’s not for you, simply hand it back to the courier on the spot.once the courier has left, we're unable to accept returns We appreciate your understanding 
You can always contact us for any return question at nayyaco.eg@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges 
We gladly accept exchanges within 48hrs of receiving your order.

To be eligible for a exchange , your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

please note that you'll be responsible for the exchange shipping fees

Please allow 3-8 business days for us to complete your exchange once it arrives

Standard Shipping Days 

Our orders might take from 2 to 7 days for them to reach you depending on the location